Providing audio records of emergency calls

At the Emergency Response Centre, all emergency calls are automatically recorded in the information system and stored there for one year. Persons have the right to get audio records of their own calls, as well as those of another person, if they have such person’s written consent or proof of representation. 

Requests and documents to obtain an audio record of an emergency call may be submitted in writing directly by the person at the Emergency Response Centre, by post, through a representative or electronically. 

A person shall submit:
1. A free-form request including the person’s name, surname, place of residence, phone number(s) from which the 112 call was made, the requested information and contact details. The request must be signed (requests submitted by email shall be signed with e-signature).
2. A document confirming that the person is the legitimate user of the phone number(s) specified in the request (e.g., a service contract with a mobile operator).
3. A proof of personal identity (if a request is sent by post or via courier, a notarised copy should be attached).
4. If a request is submitted by the applicant’s representative, the latter shall provide documentary evidence of his/her personal identity and representation.

The duration of the provision of the service is 20 working days from receipt of the request and documents. If the applicant does not submit all the necessary documents immediately, the time limit shall be calculated from the date of receipt of the last document at the institution.

In response to the persons’ requests, the requested audio record shall be provided or the reasons for deciding to refuse to provide it shall be specified. The person shall have the right to appeal against the decision taken in accordance with the procedure established by law.