About the Centre

The Emergency Response Centre is a statutory body of the internal affairs system, responsible for answering calls for help and responding to requests for help. It was established in the implementation of directives of the European Union on the introduction of the single European emergency call number 112 in the Member States.

The Emergency Response Centre is subordinate and accountable to the Fire Protection and Rescue Department under the Ministry of the Interior. It has been headed by the Chief appointed by Director of the Fire and Rescue Department for a 5-year term of office (which may be extended for another 5 years).

The main task of the Emergency Response Centre is to administer emergency calls to emergency number 112 used to inform about the planned, being committed or already committed violation of law, a sudden threat to life, health, safety, the environment, tangible or intangible values, and, if necessary, to call the respective emergency services.

Main functions of the Emergency Response Centre:
    to answer emergency calls 112,
    to accept requests for help, assess them, determine which emergency services (police, fire rescue, medical or environmental forces) are needed at the scene of an accident,
    if necessary, to provide help to the caller (advice, explanations, instructions, etc.) before the emergency services arrive at the scene of an accident,
    to inform the respective services about the need for help at the scene of an accident, i. e. to prepare and send to the services reports on the need for help,
    to inform the public about 112, its purpose and the benefits of its introduction, its features and future developments, to make explanations of how and in what cases this number should be called and when it should not be called.

Principles of operation of the Emergency Response Centre:
    uninterrupted service provision – the Emergency Response Centre operates 24/7,
    promptness – the Emergency Response Centre responds to requests for help promptly and accurately,
    professionalism – employees having completed a special training programme and acquired the right qualification work at the Emergency Response Centre.

The Emergency Response Centre was registered in the current Register of Legal Entities on 2 October 2003.

In 2004–2006, the Emergency Response Centre was the central statutory body of internal affairs, directly subordinate to the Ministry of the Interior. In July 2006, it became subordinate to the Fire Protection and Rescue Department under the Ministry of the Interior.

The Emergency Response Centre started administering calls for help on 1 September 2004.

In 2004–2005, it took over the administration of 112, short police and fire and rescue emergency service numbers in the city of Vilnius and a part of Vilnius district.

In the territorial development of services of 112, in 2008, Vilnius, Klaipėda, Šiauliai and Alytus branches of the Emergency Response Centre were established with regional subdivisions in some cities. With the takeover of the administration of 112 and other short emergency numbers from police stations and fire and rescue boards and services, the branches were gradually incorporated, abolishing regional units.

Since July 2013, the Emergency Response Centre has conducted its activities throughout Lithuania.

The administration of short medical emergency numbers was also taken over in 2020–2021.

On 1 October 2021, the old emergency service numbers in Lithuania were abolished, leaving a single emergency telephone number for requests for help  112.

Having abolished Šiauliai branch in August 2015, the Emergency Response Centre had three territorial units: Vilnius, Klaipėda and Alytus. In October 2022, the functions of the Emergency Response Centre were reallocated and it was restructured again. Vilnius and Klaipėda Divisions now only receive and handle 112 emergency calls, while Alytus Division was renamed to the Force Management Division and performs operational management of the fire and rescue forces across the whole territory of Lithuania.


Last updated: 14-06-2021