About the Centre

The Emergency Response Centre is a statutory body of the internal affairs system, responsible for answering calls for help and responding to requests for help. It was established in the implementation of directives of the European Union on the introduction of the single European emergency call number 112 in the Member States.

The Emergency Response Centre is subordinate and accountable to the Fire Protection and Rescue Department under the Ministry of the Interior. It has been headed by the Chief appointed by Director of the Fire and Rescue Department for a 5-year term of office (which may be extended for another 5 years).

The main task of the Emergency Response Centre is to administer emergency calls to emergency number 112 used to inform about the planned, being committed or already committed violation of law, a sudden threat to life, health, safety, the environment, tangible or intangible values, and, if necessary, to call the respective emergency services.
 

Main functions of the Emergency Response Centre:
  ●  to answer emergency calls 112,
  ●  to accept requests for help, assess them, determine which emergency services (police, fire rescue, medical or environmental forces) are needed at the scene of an accident,
  ●  if necessary, to provide help to the caller (advice, explanations, instructions, etc.) before the emergency services arrive at the scene of an accident,
  ●  to inform the respective services about the need for help at the scene of an accident, i. e. to prepare and send to the services reports on the need for help,
  ●  to inform the public about 112, its purpose and the benefits of its introduction, its features and future developments, to make explanations of how and in what cases this number should be called and when it should not be called.

Principles of operation of the Emergency Response Centre:
  ●  uninterrupted service provision – the Emergency Response Centre operates 24/7,
  ●  promptness – the Emergency Response Centre responds to requests for help promptly and accurately,
  ●  professionalism – employees having completed a special training programme and acquired the right qualification work at the Emergency Response Centre.